If you suspect that your loved one has been neglected while in the hands of a caretaker, it is important to contact the authorities quickly to be sure justice is served.
It is a tragically common truth that your loved ones may be neglected while they are most vulnerable. We trust caretakers to be professional and courteous towards those in their care, but if they are not, you may be the last to know.
Contact the authorities
If you suspect that your loved one has suffered physical, sexual or psychological abuse you must contact the authorities straight away. These authorities include calling police, the Adult Abuse Hotline and the Adult Protective Services of Fayette County. These complaints should not be handled internally by a head nurse of the facility or an administrator.
However, if you have complaints regarding any of the following, you should first file a complaint with the facility
- Resident Care
- Medication, personal hygiene, activity, medical needs, etc.
- Nursing home conditions
- Cleanliness, condition of furniture, condition of stairs or railings, etc.
- Resident’s rights
- Voting, seeing family, possession of belongings, etc.
You can also use a neutral third-party, such as a representative from the Kentucky-based non-profit Ombudsman, to defend the rights of your loved one. Ombudsmen are usually well-aware of a facility’s past and any history of noncompliance with the law.
If there is no resolution or inadequate resolution, keep a copy of your complaint against the facility, and then contact the Office of the Inspector General to file a formal complaint. These complaints can be anonymous.
Include the following in your complaint to help the investigation:
- Names: the victim, the facility, the caretaker in question, any witnesses
- Dates and times, especially if recurring
- Locations of suspected neglect
- Events and specific complaint raised
- Facility’s response, if any
It is a crime for someone to neglect an endangered adult. It is also a crime to fail to report suspected neglect. If you suspect neglect, take action immediately to protect the ones you love.